SharePoint

Documented AI practices. Highest Brain Score first.

2 use cases

Brain Score, descending

Draft entries have not yet been human-reviewed. Claims and results belong to the linked sources.

Resolve routine employee IT requests automaticallyDraft

REWE digital's Lumi answers employee questions from internal knowledge and creates support tickets when needed. t3n reports 8,000 to 9,000 monthly inquiries, with 58% resolved automatically. Adoption improved after the team introduced a recognizable name and avatar.

Azure OpenAI Service; GPT-4.1 Mini; Confluence; Jira; SharePointCustomer ServiceGermany

7/10 brain cells

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Preserve expert knowledge for employee learningDraft

ANDRITZ captures expert interviews, videos and documents, then organizes the material in SharePoint with AI agents. Employees retrieve structured guidance for onboarding and operations. Microsoft reports 6,000 active Copilot users and 504 active agents, but no measured onboarding-time reduction.

Microsoft 365 Copilot; Copilot Studio; Azure AI Foundry; SharePointEducationAustria

5/10 brain cells

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