Draft client emails with current CRM context
Zurich uses Copilot for Sales in Outlook and Teams to maintain CRM records and assist customer-facing correspondence, including non-native-language drafting. The company projects approximately 14,000 hours saved over the following year. That figure is a forecast, not a completed annual measurement.
Draft: this entry has not yet been human-reviewed. Its summary and extracted facts are AI-assisted. Check the original source before relying on the claims.
For whom
Customer and broker teams at larger insurers; CRM and commercial-insurance knowledge.
Not for
It is unsuitable for correspondence based on incomplete or outdated CRM records.
Brain Score
- Impact
- 1/2
- Evidence
- 1/2
- Reproducibility
- 1/2
- Maturity
- 2/2
- Reach
- 1/2
Five values from 0 to 2. The total has a minimum of 1. A reading aid based on the source, not an independently measured performance result. How the score works
Original source
- Type
- Vendor
- Published
- Data as of
- 2026-10-31
The data date records when this dataset was included in the collection. It is separate from the publication date of the source.